Privacy Policy EK333 – Our Commitment to Protecting Malaysian Players' Data

EK333 acts as the data controller for all personal information collected through our platform. This means EK333 is fully responsible for how your information is collected, used, protected, and deleted in accordance with all applicable legal requirements.

This Privacy Policy applies to all personal information you provide to EK333 directly — whether during registration, while using the platform, or when interacting with our support team. It also covers data we collect automatically as you browse the EK333 website, including device information, IP addresses, and usage patterns.

EK333 collects two types of data from platform users — data you provide directly, and data collected automatically as you use the platform. Below is a full breakdown of each category:

Data you provide directly:

• Registration information: Your full name, email address, Malaysian phone number, date of birth, and the password you choose when opening your EK333 account.
• Identity verification (KYC) information: MyKad or passport number, along with supporting documents such as a copy of your ID — collected only when required for identity verification prior to your first withdrawal or when compliance obligations arise.
• Financial information: Payment method details for whichever method you use — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks. EK333 does not store credit or debit card numbers directly on our servers.
• Communications with us: Live Chat conversation history, support tickets, and emails you have sent to the EK333 team.

Automatically collected data:

• Log and technical data: IP address, browser type, device operating system, pages visited, time of visit, and links clicked within the EK333 platform.
• Platform usage data: Games played (football, slots, Live Casino, roulette, e-sports), betting history, deposit and withdrawal transaction history in MYR, and account login records.
• Approximate location data: General geographic location data based on your IP address, to ensure EK333 services are only accessed from permitted regions.
• Cookie and session data: Cookie and session information that enables the EK333 platform to function correctly and remember your preferences — detailed further in Section 7.

EK333 uses collected data solely for legitimate purposes directly related to delivering platform services to you. The table below outlines each data use purpose along with its corresponding legal basis:

EK333 does not use your data to make automated decisions with significant effects on you without appropriate human review. All critical decisions — including account suspensions, identity verification, and fraud investigations — involve review by our team.

EK333 maintains a strict policy on data sharing. We do not sell, lease, or trade your personal information to any party for marketing or commercial purposes. However, there are limited situations where EK333 needs to share data with certain parties to ensure the platform operates securely and in compliance with the law:

• Payment service providers: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, EK333 is required to share the necessary transaction information with the relevant payment processors. These providers are bound by strict confidentiality agreements.
• Platform technology providers: Certain functions of the EK333 platform — including Live Casino games, the Sports Betting system, and slots — are powered by licensed third-party technology providers. These providers receive the technical data necessary to deliver their services and are bound by strict data protection agreements.
• Regulatory bodies and law enforcement: EK333 will disclose data to the relevant authorities where required by law — for example, in criminal investigations, AML/CTF compliance requirements, or valid court orders. We do not disclose data beyond what is legally required.
• Auditors and professional advisors: Third parties assisting EK333 with financial audits, legal advice, or technical consulting may require access to certain data — subject to strict professional confidentiality obligations.

EK333 implements multiple layers of technical and organisational safeguards to keep your data secure at all times. Below are some of the key measures we take:

• 256-bit SSL encryption: All communication between your device and EK333's servers is encrypted using TLS 1.3 with 256-bit key strength — ensuring no one can intercept or read data transmitted during your EK333 session.
• Encryption of data at rest: Sensitive data such as passwords (stored as irreversible hashes) and financial information is encrypted within EK333's databases. Even in the event of unauthorised database access, this data cannot be read without the encryption key.
• Internal access controls: Access to systems and databases containing user data is restricted to trained and authorised EK333 personnel under a "minimum access rights" principle — staff only have access to the data they need to carry out their duties.
• Two-factor authentication (2FA): All EK333 internal systems containing user data are protected with 2FA. EK333 players are also encouraged to enable 2FA on their own accounts for an additional layer of security.
• Continuous security monitoring: EK333's systems are monitored 24 hours a day, 7 days a week by automated threat detection tools that identify and block suspicious activity in real time — including repeated failed login attempts, access from unusual locations, and suspicious transaction patterns.
• Regular security testing: EK333 conducts regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no online system can guarantee 100% security. We encourage you to take precautions on your end as well — including using a strong password, keeping your login credentials private, and reporting any suspicious activity to the EK333 support team immediately.

EK333 retains your personal data for as long as necessary for the purposes outlined in this Privacy Policy, or for as long as required by applicable law. Below are the general retention guidelines for each data category:

• Active account data: For as long as your EK333 account remains active — including your name, email, phone number, and profile details. This data is retained to ensure you can access EK333 services at any time.
• Financial transaction history: A minimum of 7 years from the date of each transaction, in line with financial compliance requirements and applicable tax laws in Malaysia.
• KYC documents (identity verification): A minimum of 5 years from the date of last verification or account closure, whichever is later — in line with AML requirements.
• Customer support communication history: 3 years from the date of communication — retained for dispute reference and service improvement purposes.
• Log and technical data: 12 months — retained for security purposes, technical troubleshooting, and platform analytics.
• Closed account data: Following account closure, EK333 will delete or anonymise your personal data that is not required for legal compliance purposes within 90 days.

EK333 uses cookies and similar technologies to keep the platform running smoothly, enhance the user experience, and gather analytics that help us improve our services. Below are the types of cookies we use:

• Essential cookies (Required): These cookies are essential for the basic functionality of the EK333 platform — including maintaining your login session, remembering language preferences, and enabling security systems to operate. Without them, the EK333 platform cannot function properly. These cookies cannot be disabled.
• Performance & analytics cookies: We use analytics tools to understand how players interact with the EK333 platform — which pages are visited most, how long sessions last, and where users encounter issues. This information is collected in aggregate and does not directly identify individuals.
• Functional cookies: These cookies allow the EK333 platform to remember your preferences — such as display resolution and notification settings — providing a more personalised experience without you having to reconfigure them each time you log in.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the EK333 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

As an EK333 user whose personal data we hold, you have the following rights, which you may exercise at any time by contacting our privacy team at support@ek333-bangla.com:

EK333's services are exclusively for individuals aged 18 and above. EK333 does not knowingly collect any personal information from individuals under the age of 18. Account registration requires age verification, and additional checks are carried out during the KYC process.

If we find that personal information belonging to a minor has been collected without valid parental or guardian consent, we will delete that information immediately and close the associated account. If you believe someone under the age of 18 has registered an EK333 account, please contact us at support@ek333-bangla.com with the relevant details for immediate action.

EK333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or changes to the services we offer. Whenever a material amendment is made to this policy, we will notify you via:

• A notification email to your registered EK333 email address.
• A prominent in-platform notice during your next login session.
• Update the "Last Updated" date at the top of this page.

Non-material amendments — such as grammar corrections, clarifications, or formatting changes — do not require separate notification. We encourage you to review this Privacy Policy page periodically, at least once every three months, to stay informed of how ek333 handles your data.

Continued use of the EK333 platform following notification of any amendments constitutes acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account — please contact the EK333 support team for assistance with account closure.

If you have any questions, concerns, or complaints regarding how EK333 handles your personal data, or if you wish to exercise any of the rights outlined in Section 8, please contact us through the following channels:

• Privacy Email: support@ek333-bangla.com (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the EK333 platform

The EK333 privacy team will acknowledge receipt of your inquiry within 2 business days and provide a full response within 30 business days. If your matter requires more time to resolve, we will keep you informed of the reason for the delay and provide an updated estimated resolution time.